Ready-made solutions

AI support center

AI for customer service, support and internal communications.

As the number of clients and channels grows, the team finds it harder to keep track of requests, meet response times and hold on to the context of a conversation. The system centralizes work with correspondence, speeds up handling and cuts down routine operations.

The AI analyzes requests, determines their context and sentiment, drafts responses from the corporate knowledge base and helps the manager keep an eye on the quality and the workload of the support team.

Functionality

System capabilities

  1. 01Request content and sentiment analysis
  2. 02Search across the corporate knowledge base
  3. 03Works with Google Docs
  4. 04Building and maintaining the knowledge base
  5. 05Response suggestions for the agent
  6. 06Tracking requests left unanswered
  7. 07Monitoring a large number of team chats
  8. 08Automatic daily digests
  9. 09Detection of escalating and critical requests
  10. 10Support for onboarding and training new staff

Who it is for

  • Customer support and service

    Support desks, contact centers, service companies and teams that handle a large flow of requests every day.

  • Sales and account management

    Sales departments, account managers and client teams that need to keep the context of a conversation and reply fast.

  • Online stores and e-commerce

    Companies fielding a high volume of questions about orders, payment, delivery, returns and product details.

  • Education projects

    Online schools, learning platforms and training centers with heavy communication between students and tutors.

  • Franchise and distributed networks

    Companies with several branches or teams that need shared communication standards and one central knowledge base.

  • Internal corporate communication

    Organizations with many working chats, internal policies and cross-department requests.

It works with your team, not instead of it

The system does not send messages automatically and does not replace the agent. It analyzes the conversation, restores the context and suggests a response, while the final decision stays with the person. That is what makes it possible to add the system to a working support team without rebuilding processes or abruptly changing how people work.

If the engagement model is not settled yet

Tell us what you need. We will recommend an engagement model and provide a preliminary timeline and budget.

Contact us